ROCKY FONG

Product & Service Designer

@BT Group, London UK

/ portfolio

I am a Multidisciplinary Designer as Service Design is my main dish














/ about me

Experience & Academic background

ROCKY FONG

( Long-Kei Fong )

Senior Service Designer @ BT Group




cv

  • 2022

    • Senior Service Designer: BT Group, London UK
    • Lecture Speaker: The Value of Service Design in Business, London UK
  • 2021

    • Senior Service Designer: Globant, London UK
    • Public Lecture Speaker: Learn User Experience by Service Design Principle, Macao China
  • 2019

    • Japanese Language Proficiency Test(JLPT) passed: N2 level, London UK
  • 2018

    • Japanese Language Proficiency Test(JLPT) passed: N3 level, London UK
  • 2017

    • Service Designer: Tata Consultancy Service, London UK

    • Master: Royal College of Art, London United Kingdom, Department of Service Design, London UK

    • UI /UX Designer: XDs group - freelance, London UK

    • Imperial College Fringe Festival 2017, Worth+ exhibiton, London UK
  • Macau

    Highschool

    Pui Ching Middle School


    SCIENCE

    2004-2010

  • Taiwan

    Bachelor

    National Cheng Kung University


    INDUSTRIAL DESIGN

    2010-2014

  • United Kingdom

    Master

    Royal College of Art


    SERVICE DESIGN

    2015-2017

experience

I have worked WITH, FOR, or AT...

/ Design Process

How Service Designer Works



1. DISCOVER

Can be used to explore the problem area, focus on an specific issue or crowdsource insights about a particular topic.

2. DEFINE

Can be used to validate problem definitions and test the assumptions underlaying those definitions

3. DEVELOP

Can be used to co-create ideas, validate design hypothesis and build prototypes. Here is suggested to conduct separate workshops

4. DELIVER

Can be used to validate and test prototypes (comprising UI & UX)



/ contact

Always looking for collaboration opportunity and interesting people to talk to!
Feel free to get in touch with me

Your message has been sent. Thank you!

Sorry your message can not be sent.